Senior technology support leader with 20+ years of experience building and scaling global technical support teams across enterprise software, cloud infrastructure, and hyperscale environments.
Get in Touch📍 Netherlands
End-to-end escalation ownership, structured incident response, and resolution across critical enterprise environments.
Building and scaling high-performing multicultural teams across EMEA, APAC, and the Americas in distributed models.
Translating operational data into process improvements with measurable KPIs, SLAs, OKRs, and NPS ownership.
Deep expertise in cloud, hyperconverged infrastructure, and hybrid environments. Pursuing roles at the intersection of AI infrastructure and operational excellence.
Representing support functions at executive and partner forums, industry events, and strategic partnership meetings.
Designing operational playbooks, support portfolio models, and enablement programs for emerging leaders.
Led global technical support teams of up to 26 engineers and managers, delivering enterprise-grade support across cloud, hyperconverged infrastructure, and hybrid environments. Owned escalation management, incident follow-through, and customer satisfaction outcomes for the EMEA region.
Strategic oversight of 160+ specialists across 22 core services including Partner Support, Project Management, Analytics, and Administrative Support. Owned financial planning, headcount, performance management, and business KPI delivery.
Led site operations for HPE's SW organization in Sofia; served as local advisor on talent management and escalation point for performance improvement across remote teams.
Managed a globally distributed team of 20+ software support engineers across EMEA, APJ, and AMS covering Integrated Archive Platform, Consolidated Archive, and DataProtector. Responsible for KPIs, incident management, escalation ownership, and hiring across 13 countries.
Served as team lead and L3 response center engineer for HP-UX and Data Protection software, managing workload distribution and owning escalation resolution.
Linux support specialist providing technical support for managed hosting infrastructure.
Exploring local AI image generation, LLM workflows, and automation tools to push the boundaries of what's possible.
Passionate about portrait photography and always exploring unconventional techniques — from infrared captures to experimental light scenarios.
Lifelong fan of America's pastime and proud supporter of the San Francisco Giants. Nothing beats the tension of a late-inning rally.
An ongoing journey of building skill and finding expression through strings — always learning, always playing.
Chasing the trophy catch and the adrenaline that comes with it — and a firm believer in Catch & Release, so every fish can bring joy to the next angler.
Fascinated by the art of perfumery and its endless variations — from niche houses to iconic compositions, each scent tells a story.